Privacy Policy

Last updated on November 29, 2025


In addition to this Privacy Policy, Gameplainer also has a Terms of Service.


Introduction

Rabotica BV, doing business as Gameplainer ("we," "us," or "our"), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

This Privacy Policy applies to information we collect through our websites, Discord integration, and related services.

Who We Are

Gameplainer is operated by Rabotica BV, a Belgian company with its registered office in Belgium.

For GDPR purposes, Rabotica BV is the data controller responsible for your personal data.

If you have any questions about how we handle your data, you can contact us .

Information We Collect

Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Subscribe to a paid plan
  • Connect your Discord server to our service
  • Contact us for support
  • Complete surveys or provide feedback
  • Communicate with us via email

The types of personal information we may collect include:

  • Account Information: Name, email address, Discord username and ID
  • Payment Information: Billing address, payment method details (processed securely through Stripe)
  • Service Configuration: Discord server IDs, channel IDs, game titles you monitor, search terms for social media monitoring
  • Communications: Any messages you send us, including support requests

Information Collected Automatically

When you use our Service, we automatically collect certain information about your device and usage:

  • Log Data: IP address, browser type, browser version, operating system, pages visited, time and date of visits, time spent on pages
  • Usage Data: Features you use, actions you take, frequency of use
  • Device Information: Device identifiers, mobile network information (if applicable)
  • Location Data: General location based on IP address

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.

Types of cookies we use:

  • Essential Cookies: Required for the Service to function, including authentication and security
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Help us understand how you use the Service so we can improve it

We do not use cookies for advertising or tracking across third-party websites.

Information from Third-Party Platforms

Our Service monitors publicly available information from third-party platforms (Steam, YouTube, Reddit, Twitter/X, BlueSky, Instagram, TikTok, Twitch, etc.). This information includes:

  • Game reviews and ratings
  • Social media posts mentioning your games
  • User comments and discussions
  • Public profile information of content creators

This information is collected in accordance with each platform's terms of service and API usage policies. We do not collect private or non-public information from these platforms.

How We Use Your Information

Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

  • Contract Performance: To provide the Service you've subscribed to
  • Legitimate Interests: To improve our Service, prevent fraud, and ensure security
  • Consent: For marketing communications (you can withdraw consent at any time)
  • Legal Obligations: To comply with applicable laws, including tax and accounting requirements

Purposes of Processing

We use your information to:

  • Provide and maintain the Service: Monitor platforms for game mentions, deliver notifications to your Discord server, manage your account
  • Process payments and billing: Handle subscriptions, process refunds, maintain billing records
  • Communicate with you: Send service updates, respond to support requests, notify you of changes to our Service
  • Improve our Service: Analyze usage patterns, develop new features, fix bugs, optimize performance
  • Ensure security: Detect and prevent fraud, abuse, and security incidents
  • Comply with legal obligations: Respond to legal requests, enforce our terms, protect our rights

Marketing Communications

With your consent, we may send you email newsletters, product updates, or promotional materials. You can opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Updating your preferences in your account settings
  • Contacting us directly

Even if you opt out of marketing emails, we will still send you essential service-related communications (billing, security alerts, service changes).

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

Service Providers

We share your information with trusted third-party service providers who assist us in operating our Service:

  • Stripe: Payment processing and subscription management (subject to Stripe's Privacy Policy)
  • Discord: To deliver notifications to your Discord server (subject to Discord's Privacy Policy)
  • Cloud hosting providers: To store data and host our infrastructure (AWS)
  • Analytics providers: To understand Service usage and performance

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal requests from government authorities
  • Court orders or subpoenas
  • Legal processes requiring disclosure

We will notify you of such requests unless prohibited by law.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

With Your Consent

We may share your information for other purposes with your explicit consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

  • Active Accounts: We retain your account data for as long as your account is active
  • Closed Accounts: After you close your account, we may retain certain data for up to 90 days to allow for account recovery, then permanently delete personal identifiers while retaining anonymized usage statistics
  • Billing Records: We retain billing and payment data for 7 years to comply with tax and accounting regulations
  • Communications: Support communications are retained for 2 years
  • Legal Holds: Data subject to legal holds or disputes is retained until the matter is resolved

When we no longer need your data, we will securely delete or anonymize it.

Your Rights and Choices

Your GDPR Rights (EU Users)

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain circumstances
  • Right to Restrict Processing: Request that we limit how we use your data
  • Right to Data Portability: Request a copy of your data in a structured, machine-readable format
  • Right to Object: Object to our processing of your data for certain purposes
  • Right to Withdraw Consent: Withdraw consent for processing that was based on your consent (this does not affect the lawfulness of processing before withdrawal)
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

How to Exercise Your Rights

To exercise any of these rights, please contact us with your request. We will respond within 30 days.

We may need to verify your identity before processing your request. In some cases, we may not be able to delete all of your data (for example, billing records we're legally required to retain).

Your California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information we collect and how we use it
  • Right to delete your personal information (with certain exceptions)
  • Right to opt-out of the "sale" of personal information (note: we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in this Privacy Policy.

International Data Transfers

Gameplainer is based in Belgium. If you access our Service from outside Belgium or the European Union, your information may be transferred to, stored, and processed in Belgium and other countries.

We ensure that any international transfers of personal data comply with applicable data protection laws, including GDPR. We use appropriate safeguards such as:

  • Standard Contractual Clauses approved by the European Commission
  • Ensuring our service providers maintain adequate data protection measures
  • Processing data only in countries with adequate data protection standards

By using our Service, you consent to the transfer of your information to Belgium and other countries where we or our service providers operate.

Security of Your Information

We implement appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

Our security measures include:

  • Encryption of data in transit using SSL/TLS
  • Encryption of sensitive data at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Secure payment processing through PCI-compliant providers
  • Employee training on data protection and security

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take reasonable steps to protect your data.

If we become aware of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as soon as possible.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Third-Party Services and Links

Third-Party Platforms

Our Service monitors content from third-party platforms (Steam, YouTube, Reddit, etc.). These platforms have their own privacy policies and data practices. We encourage you to review their policies:

YouTube API Services

Gameplainer uses YouTube API services to search for videos based on your queries. We do not access or use personal data from YouTube users. Our use of YouTube API services is subject to Google's Privacy Policy.

Links to Other Websites

Our Service may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Automated Decision-Making

We do not use your personal data for automated decision-making, including profiling, that would have legal or similarly significant effects on you.

Our Service uses automation to monitor platforms and deliver notifications, but these processes do not make decisions about you as an individual that would affect your rights.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons.

We will notify you of any material changes by:

  • Updating the "Last updated" date at the top of this Privacy Policy
  • Sending you an email notification (if you've provided your email address)
  • Posting a notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy.

If we make changes that significantly affect your rights, we will obtain your consent where required by law.

Contact Us and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Rabotica BV (Gameplainer)
Belgium
Contact form

For GDPR-related inquiries or to exercise your data protection rights, please use the contact information above.

We will respond to your inquiry within 30 days.

Supervisory Authority

If you are located in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

For users in Belgium, the supervisory authority is:

Data Protection Authority (Gegevensbeschermingsautoriteit)
Drukpersstraat 35, 1000 Brussels, Belgium
https://www.gegevensbeschermingsautoriteit.be